Frequently Asked Questions
Everything you need to know about shopping with Hawkins New York.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unused and unopened merchandise within 30 days of delivery. Please note that certain items, such as apothecary products and final sale goods, are non-returnable.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery timelines for international orders are calculated at checkout.
How should I care for my Hawkins New York linens?
Our linens are pre-washed for softness. We recommend machine washing on a gentle cycle with mild detergent and tumble drying on low to maintain their natural texture.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our support team within one hour of placement, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, and Google Pay.